DXC Technology Senior Principal Digital Account General Manager in Any City, Florida

Job Description:

Summary

Leads client satisfaction in the delivery of external, larger, more complex accounts; ensures profit objectives are met, and directs leads ongoing strategic planning for one or more complex accounts.

Essential Job Functions

  • Leads account teams to ensure that account objectives are met. Reviews overall account performance with regards to service level agreements, metrics and measurements, and business trends.

  • Leads the access points through which clients interface with the organization. Leads deployment of multiple resources to support the client from company business units.

  • Leads and provides technical direction for service delivery projects within one or more larger, more complex external accounts. Facilitates integration of business solutions to ensure that client needs are met.

  • Leads change within the account and builds a culture within the account team that is open to industry changes to enhance account team performance.

  • Ensures that technical, contractual, administrative and financial policies, procedures and goals are met to ensure adherence to agreed upon client and company requirements.

  • Coordinates with other account managers to leverage resources and solutions to reduce costs and meet service level agreements across accounts.

  • Interfaces with work teams to ensure client and account budgetary and financial priorities and procedures are handled appropriately.

  • Interfaces directly with clients on a daily basis to ensure customer satisfaction with the solutions, develop stronger on-going relationships, build new and broader relationships and identify additional opportunities for company solutions.

Basic Qualifications

  • Bachelor's degree or equivalent combination of education and experience

  • Bachelor's degree in accounting, finance, business administration or related field preferred

  • Fifteen or more years of experience in project/account management

  • Experience working with company business practices, policies, and procedures

  • Experience working with company products and service offerings

  • Experience working with industry changes and incorporating same into account services

Other Qualifications

  • Skilled in financial management

  • Strong communication skills

  • Analytical and problem solving skills

  • Strong interpersonal skills to interact with clients and team members

  • Ability to be flexible and adapt to changing situations

  • Ability to work independently and as part of a team

  • Willingness to travel

Work Environment

  • Office environment

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities