DXC Technology Senior Assistant Field Technician in Any City, Illinois

Job Description:

Summary

Provides on-site field support to customers. Performs basic installations, repairs, upgrades and maintenance on hardware and equipment. Assists in the analysis of technical products, systems, and/or software for engineering support.

Essential Job Functions

  • Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.

  • Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.

  • Assists in instructing customers in the operation and maintenance of systems/equipment.

  • Acts as a liaison with customers on administrative and technical matters for assigned projects.

  • Performs analyses and prepares reports on system problem trends and issues.

  • Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.

  • Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.

  • Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.

  • Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.

  • Assists in the design of basic technical programs for projects or enhancements to existing programs.

Basic Qualifications

  • High school diploma or G.E.D.

  • Two or more years of field support experience

  • Experience working with the company's hardware, software and equipment products

  • Experience working with customer technology and support requirements

  • Experience working with process and/or system design concepts

  • Experience working with appropriate programming languages, operating systems and software

  • Experience working with engineering principles and practices

Other Qualifications

  • Interpersonal skills to work with customers and other unit personnel

  • Analytical and problem solving skills

  • Communication skills

  • Time management and organizational skills

  • Ability to resolve non-complex hardware and equipment problems

  • Willingness to travel

Work Environment

  • Office environment

  • May require weekend work

  • May require shift work

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities