DXC Technology Manager - BPO - Life Insurance in Blythewood, South Carolina
Manages the business process outsourcing process for complex, medium to large clients to include defining strategy, development of propositions, and the delivery and support of information technology outsourcing solutions.
Essential Job Functions
Works with business development and information technology project team members to identify and respond to complex, medium to large potential and current client needs. Meets with client(s) senior management to develop alliances, convey to client company's understanding of client business and related infrastructure.
Develops operational strategies, propositions and metrics for complex, medium to large clients. Leads contract negotiations in conjunction with business development and application team.
Forecasts future requirements for delivery resources for contracts. Oversees vendor analysis and negotiations and manages vendor delivery in accordance with contract specifications.
Develops and manages implementation plans, budgets and work schedules; manages scope and staffing needs. Resolves escalated issues and conflicts; continually re-evaluates and manages priorities.
Evaluates existing business process outsourcing strategies and proposes changes/new strategies to gain efficiencies, increase quality and reduce costs in all facets of the outsourcing process. Maintains currency with industry trends and forecasts.
Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.
Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary.
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in business administration, information technology, computer technology or related field preferred
Nine or more years of business process outsourcing, consulting or systems implementation experience
Five or more years of leadership or supervisory experience
Experience working with business processes
Experience working with information technology applications and infrastructure
Experience working with application delivery, management structures and reporting procedures
Experience working with integrating applications
Strong presentation skills
Strong analytical and business process development skills
Strong communication skills
Good negotiation skills
Strong human relations skills to select, develop, mentor, discipline and reward employees
Ability to strategically assess clients' business, identify improvement opportunities and convey understanding to client
Ability to define specific solutions within an abstract environment
Ability to conceptualize, design, develop and apply business and management consulting applications and services
Willingness to travel
- Office environment
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities