DXC Technology Bilingual Inbound Call Center Representative in Conway, Arkansas

Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology .

Job Description: The Insurance/Healthcare job family contains positions associated with providing consultancy utilizing knowledge and expertise on insurance and healthcare. Provides expertise to investigate and adjudicate claim characteristics that do not match policy provisions. Responds to provider appeals and meets with providers to resolve problems/issues.

Responsibilities:

  • Actively participates as a key member of the team.

  • Completes complex tasks and defined processes. Suggests creative solutions.

  • Multiple complex assignments are worked and completed simultaneously with minimal input from leadership.

  • Identifies, prioritizes and resolves most questions and issues independently.

Education and Experience:

  • Bilingual Spanish/English

  • High School Diploma or equivalent; may hold 2 year post-high school Degree; may hold Bachelor’s degree.

  • Typically, 3-5 years of working experience in related fields

Knowledge and Skills:

  • Strong office experience and skills. Strong healthcare related knowledge.

  • Intermediate to Senior level knowledge of operating systems, and of software skills.

  • Ability to document procedures.

  • Ability to research and resolve inquiries.

  • Ability to read and interpret moderately complex documents such as operating and maintenance instructions, procedure manuals, and government/healthcare guidelines.

  • Ability work on multiple assignments/issues with limited instructions from leadership.

  • Self-motivated with strong time management and organizational skills.

  • Excellent written and verbal communication skills and customer service skills, including professional telephone skills.

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities