DXC Technology Call Center Team Lead in Conway, Arkansas
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology .
Job Description: The Insurance/Healthcare job family contains positions associated with providing consultancy utilizing knowledge and expertise on insurance and healthcare. Provides expertise to investigate and adjudicate claim characteristics that do not match policy provisions. Responds to provider appeals and meets with providers to resolve problems/issues.
Provide daily leadership/floor support to agents by assisting with Provider enrollment calls and inquiries
Coach, mentor and support call center reps day to day
Monitor CCM (Call Center Manger) to manage call queue’s and agents AUX codes
Monitor Avaya system to manage agents AUX codes, call times and adherence
Provide QA (Quality Assurance) feedback
Reimage PC’s for New hires and for existing agents that has computer failures
Setup workstation for new hires and provide training materials
Provide virtual room and floor support to agents in a timely manner
Install all necessary software needed to provide customer service to Medicaid Providers
Take provider calls during gaps, low attendance or unexpected events
Other duties as required/ must be available to work overtime occasionally
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities