DXC Technology Provider Call Center Representative in Conway, Arkansas

Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public-sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally.

Job Description: Answer incoming provider calls regarding claim inquiries and general information. Access various systems to research and resolve provider inquires and issues. Provide outstanding customer service and care, both verbal and written.


· Answer provider calls and assist them with billing questions using reference manuals, reports, and online capabilities

· Answer provider calls by assisting them with questions regarding payment methodology, adjustments, claim adjudication, and other billing problems

· Interface with other units of the account, Medicaid Agency personnel, and the provider community

· Project a positive attitude toward co-workers, providers, and all customers

· Perform provider call-backs after completion of research, when needed

· Other general clerical tasks and additional duties as assigned by leadership

Education and Experience :

· High School Diploma or equivalent; may hold 2 year post-high school Degree; may hold Bachelor’s degree

· Typically, 1-2 years of working experience in related fields

Knowledge and Skills:

· Ability to work in a production environment under strict quality and production requirements

· Possess excellent verbal and written communication skills, including professional telephone skills

· Ability to maintain a professional attitude

· Ability to work under pressure

· Ability to work independently

· Ability to analyze, identify, and resolve issues

· Ability to perform multiple tasks

· Ability to project a positive attitude and a high degree of self-confidence

· Knowledge of Medicaid billing a plus

· Ability to access and retrieve information using a PC and basic understanding of

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities