DXC Technology Pharmacy Call Center Representative in Hartford, Connecticut
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit http://www.dxc.technology/ .
The Prior Authorization Call Center Representative will, under general direction: answer all incoming calls within established standards; will process all prior authorization requests within established standards; work with providers, as necessary, to research and process prior authorizations. Calls may need to be routed appropriately to other call centers, such as, the Provider Assistance Call Center, the Client Assistance Call Center, etc. Supporting other functional areas in the completion of their tasks may also be required. Being on-call, or working second and/or third shifts will be required on a rotational basis. Other duties as assigned.
This role will be in East Hartford!
Pharmacy Technician Certification – National preferred
At least 3 years of retail pharmacy related experience
At least 2 years of pharmacy claims adjudication experience
Call Center customer service experience
Knowledge of Medicaid or other state pharmaceutical programs
MS Office Suite knowledge
Strong written communication skills
Strong verbal communication skills
Customer service skills
Time management skills
Team work & team building skills
Work independently w/in a team environment w/little direct supervision
Problem solving/decision making skills
Ability to work in a high pace, stress environment
Attention to details skills
Claim system knowledge
Medicare Part D knowledge
Ability to analyze and pharmacy claims
Ability to interact with employees and providers regarding verification and explanation of pharmacy benefits
This call center provides support 24 hours, 7 days a week, 365 days a year. Call Center is staffed M-F, 7:30 AM – 7:30 PM, Saturdays, 9 AM – 4 PM, All off hours are covered on an on-call rotation.
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities