DXC Technology Pharmacy Call Center Representative in Hartford, Connecticut

Job Description:

Job Description

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit http://www.dxc.technology/ .

Job Description:

The Prior Authorization Call Center Representative will, under general direction: answer all incoming calls within established standards; will process all prior authorization requests within established standards; work with providers, as necessary, to research and process prior authorizations. Calls may need to be routed appropriately to other call centers, such as, the Provider Assistance Call Center, the Client Assistance Call Center, etc. Supporting other functional areas in the completion of their tasks may also be required. Being on-call, or working second and/or third shifts will be required on a rotational basis. Other duties as assigned.

This role will be in East Hartford!


  • Pharmacy Technician Certification – National preferred

  • At least 3 years of retail pharmacy related experience

  • At least 2 years of pharmacy claims adjudication experience

  • Call Center customer service experience

  • Knowledge of Medicaid or other state pharmaceutical programs

  • MS Office Suite knowledge

Job Skills:

  • Strong written communication skills

  • Strong verbal communication skills

  • Customer service skills

  • Time management skills

  • Follow-up skills

  • Team work & team building skills

  • Work independently w/in a team environment w/little direct supervision

  • Analytical skills

  • Problem solving/decision making skills

  • Ability to work in a high pace, stress environment

  • Attention to details skills

  • Organizational skills

  • Multitasking skills

  • Claim system knowledge

  • Medicare Part D knowledge

  • Computer skills

Essential Functions:

  • Ability to analyze and pharmacy claims

  • Ability to interact with employees and providers regarding verification and explanation of pharmacy benefits

  • This call center provides support 24 hours, 7 days a week, 365 days a year. Call Center is staffed M-F, 7:30 AM – 7:30 PM, Saturdays, 9 AM – 4 PM, All off hours are covered on an on-call rotation.

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities