DXC Technology Data Entry Mailroom Supervisor in Janesville, Wisconsin

Job Description:

Responsibilities:

Supervise a team of 25+ primarily comprised of non-exempt employees including directing daily work activities/

priorities, time tracking, people recruitment and development, cost management and workforce planning.

Provides general supervision and guidance within one functional area. Act as a resource to staff related to benefit and

salary administration.

Assists with hiring tasks.

Manage FPR process for DXC employees.

Manage team and individual performance.

Monitors team members’ progress on goals.

Ensure processes and procedures, are documented and reviewed/updated on a regular basis.

Resolve and monitor routine customer escalations as appropriate.

Solves routine issues within established guidelines.

Escalates issues for which there is not a document procedure or precedent set.

Reviews production reporting as required to support processes.

Lead team toward operational excellence by monitoring key metrics, ensuring team goals and contractual

commitments are met.

Monitors Service Level Agreements.

Produce goals to include process improvements.

Provides production data to upper management as appropriate.

Good people management ability and handles all people care related activities.

Creates a working environment that is conducive to individual growth, high performance, is challenging and rewarding.

Qualifications - Internal

Education and Experience Required:

· High School Diploma or equivalent; may hold 2 year post-high school Degree; may hold Bachelor’s degree OR

equivalent work experience preferred

· A minimum of 4 years leadership experience preferred.

Knowledge and Skill:

  • Excellent written and verbal communication skills

  • Self-motivated with good time management skills

  • Ability to mentor and support direct staff members

  • Experience monitoring and addressing issues in staff performance

  • Ability to motivate and inspire a team

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities