DXC Technology Insurance/Healthcare Consultant 2 in Madison, Wisconsin

Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit http://www.dxc.technology/ .

Position Overview

Under DXC’s contract with the DHS, DXC Provider Relations maintains a team of Provider Relations Representatives. These positions are specifically defined in the contract between DXC and the Wisconsin DHS.

DXC has two representatives in each of five territories throughout the state. The field representatives are probably the most visible staff on the DXC account. Most times, the field reps are the only faces providers see representing Wisconsin Medicaid.

The representatives’ main mission is to educate providers. This is done through direct contact with providers in a variety of settings (traditional trainings, online trainings, etc). Representatives are also responsible for working with providers to resolve complex billing issues – however, even when resolving these issues, the representatives use an educational approach.

Position Responsibilities

  • Conduct provider education within assigned territory (live large-group, in provider offices, online live training).

  • Develop provider trainings.

  • Research and respond to complex billing inquiries from providers.

  • Conduct provider outreach at state direction.

  • Attend provider association functions (conventions, meetings).

  • Work monthly provider report cards (contact providers who are having a high number of denials) and supply provider education as appropriate.

  • Travel in provider territory to meet with providers as needed (travel is generally less than 10 percent of time).

  • Facilitate and participate in workgroups.

Position Skill Set

  • Strong communications skills (written and verbal).

  • Ability to develop training/educational materials.

  • Strong public speaking skills (in both small and large-group settings).

  • Strong problem-solving skills.

  • Critical-thinking skills.

  • Ability to work in a self-directed work environment, as well as with a team.

  • Strong computer skills (Microsoft Office).

  • Ability to multi-task.

  • Ability to manage projects.

Background and Experience

  • Background/experience in education or adult learning/training.

  • Background in healthcare policy and billing a plus.

  • College degree a plus.

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities