DXC Technology Data Analyst Lead - Service Management / Bionix in New Orleans, Louisiana

Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology .

Role Description:

The Service Management Data Lead is the primary point of contact and subject matter expert for the activities related to the data and tool configurations to support successful deployment of SERVICE MANAGEMENT (SM) service on/for an account(s) during a deployment or transition project. During this project, they have complete end to end responsibilities for the discovery, collection, analysis, formatting, loading, configuring and validating the data that will support the successful implementation of the ITSM tool to support the contractual requirements of a SERVICE MANAGEMENT deployment, while keeping to the standards DXC has developed. Areas of responsibility include Service Desk, ITSM, Self Service, Systems Integration, and Reporting interface. The focus of the position is on the discovery, analysis, configuration and deployment execution activities for ITSM and the successful turnover to Operations.

  • Must have experience with ServiceNow (ServiceNow Administrator experience is a plus)

  • Overall responsibility for the data discovery, collection, analysis, loading and configuration of the ITSM tool for Service Management deployment projects

  • End to end ownership of data management component. This includes but is not limited to:

  • Responsible for the Data team progress reporting, adherence to schedule, and quality

  • Provides status and escalations first to the Engagement Lead, and/or Project Manager

  • Work with the Project Manager and Solutions Architect in overall data management effort

  • Support for Integration activities as required

  • Define data management resource requirements for Account Transition Manager to engage (and budget)

  • Coaching and assistance for the on-going support team

  • Governance of collateral

  • Oversee all data related issues and activities

  • Input into the test effort and support defect resolution

  • Prioritization of data efforts

  • Provide thought leadership to the projects in the area of data and configuration

  • Provide expert input and direction regarding the data components of the SM service

  • Participate and contribute to the requirements gap analysis; identify and manage any potential data gaps

  • Provide input to the continuous improvement of the SM service offering documentation, specifically in the area of data and configuration

  • Participate in SM standards development and Release Management for deployments as required.

  • Data Migration Plan, including task list and schedule

  • Data Kickoff presentation and Workshops

  • Data collected in appropriate manner, including standard templates, etc.

  • Overall data collection, transformation, validation and loading

  • Support for testing efforts

  • Data Lifecycle Document

Education and Experience Required

Required:

  • 1-3 years of professional experience and a Bachelor or equivalent degree or related area of study.

  • At least 1 year of experience using and configuring the following Service Management products like ServiceNow.

  • Experience with ITSM Data Tools and Methodologies

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age (40 or over), or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment.

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities