DXC Technology Business Operations Manager, Renewals and Licensing in Tampa, Florida
REMOTE OPPORTUNITY - Manager, Business Operations: Renewals & Licensing
Job Description Overview:
We are looking for an experienced Operations Manager who will be responsible for the management of the day to day licensing and renewal provisioning to billing processes. In this role, you'll be the subject matter expert for all revenue operations processes for the Microsoft Business Unit and responsible to keep the wheels turning in day to day operations. The scope includes the day to day operations of renewals, provisioning, procurement and invoice generation tasks and processes. A key element in this role is to have close cooperation and open communication with all Sales, Sales Excellence, Support, Channel Partners and various Shared Services Teams.
Duties include but are not limited to:
Provide Leadership and Direction to your team as a capable people manager, by setting clear expectations, constantly communicating about results, behaviors and the future and developing your team for the next step.
Provide coordination, guidance and facilitation of daily operations related to Business/Sales Operations Renewals and Licensing teams
Work closely with Channel Partners and Microsoft to reconcile accounts, provide monthly reporting and maintain accurate terms and conditions based on existing or new agreements
Coordinate continuous improvements and implementation of policies and procedures to ensure that all functions are performed in an efficient and cost-effective manner and compliant with all corporate policies.
Design, implement, document and enforce consistent processes and procedures and quality assurance measures that reduce errors and strengthen internal controls
Work closely with other functions to proactively manage and resolve business and operational issues in an innovative, efficient and effective manner
Ensure SLA metrics are met & well managed with stakeholders.
Analysis of complex partner payment or billing issues and effectively solve problems as well as proactively investigate payment and billing issues and suggest solutions that will enhance the customer and partner experience
Manage the timely completion of month-end close activities including closing off the Month End at cutoff.
Other responsibilities include but not limited to participate in special projects, acquisition integration, system enhancements or ad hoc analyses as assigned
Core Competencies: To be successful in this role you must be able to demonstrate:
Initiative: Identifying what needs to be done and doing it before being asked or before the situation requires it.
Technical Expertise: The ability to demonstrate depth of knowledge and skill in order processing and billing procedures
Results Orientation: The ability to focus on the desired result of one's own or one's unit's work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
Flexibility: Openness to different and new ways of doing things
Thoroughness: Ensuring that one's own work is complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
Minimum of 9 years of related experience in billing operations teams and 5+ years’ experience successfully developing and leading a team.
Excellent organizational skills with attention to detail and completeness
Proven process improvement, lean methodology experience
Strong communication skills and ability to communicate key information and status to stakeholders.
Excellent customer service skills required. Must possess a high level of interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations.
Knowledge of Microsoft VAR business preferred
SAP, SFDC and various partner portals experience a plus
Education : Bachelor’s degree in Finance, Business or related field
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities