DXC Technology Governance Risk and Compliance Business Analyst in Tampa, Florida

Job Description:

Summary of Position:

The Governance, Risk and Compliance (GRC) Business Analyst I will provide support for the overall Concerto team by using problem solving skills to develop and implement Concerto solutions for Concerto customers utilizing Concerto Methodology. The Governance, Risk and Compliance group services as a Project Management Office across Concerto proving contract development, contract tracking, operational support of WBS codes, vendor tracking, commissions for Concerto, project approvals and setup, security and quality assurance functions. The GRC Business Analyst will be partnered with a peer for coaching and receive significant training in the use of applicable Concerto Methodology phases, activities and tasks to deliver quality work products for clearly defined projects in one of the following areas – Usage and learning of the ServiceNow System, assistance with Financial projects for Concerto, assistance with technical Security analysis and other needs for the GRC group. The GRC Business Analyst will be expected to participate in team building and to develop team and customer relationships.

The expectation is that the GRC Business Analyst I will acquire the skills and knowledge required to move to the level of Consultant within the first two years of employment with Concerto. The GRC Business Analyst will proactively look for ways to keep all time productive and will use non-customer time for personal training, internal projects and administrative tasks. The GRC Business Analyst may be expected to be a Peer Partner to newly hired team members. The GRC Business Analyst reports to the Senior Director of GRC or a senior team member of the GRC team.

Key Responsibilities:


  • Trains and learns key aspects of the ServiceNow System, specifically contracts, financials and key reporting.

  • Provides a centralized place to assign WBS codes for new projects

  • Provides services necessary to hire new Concerto employees including the assignment of WBS codes for them to bill

  • Assist as necessary with tasks necessary to setup new Vendors for Concerto

  • Provide an interface between accounting and Concerto in answering questions about vendors, billings, and other items to support business

  • Assist with expense items and RTA support, as time permits

  • Delivers quality work products for clearly defined projects in one of the following areas – Concerto Contract analysis and input, Concerto financial information, Security Tasks and Analysis working with the Senior Information Security Engineer.

  • Coordination with the Concerto Service Delivery Managers to ensure accurate information in the ServiceNow System.

  • Responds promptly and professionally to customer requests or inquiries seeking guidance from GRC team members as appropriate

  • Assists with QA of project efforts and documentation to ensure project decisions/deliverables are sound

  • May assist with training of users on new processes and product

  • Provides excellent service to internal and external customers. Keeps customers up-to-date on the progress of the service they are receiving and changes that may effect them.

  • Prioritizes customer issues and addresses most pressing concerns

  • Utilizes both formal and informal channels to facilitate the progress of work. Interprets and integrates multifaceted information from varied sources on a range of complex issues.

  • Actively establishes relationships with all levels within the customer organization

  • Maintains continuous, open, consistent professional communication with customers, peers and management. Openly listens to others and checks understanding.

  • Continues to acquire and apply new knowledge and learning


  • Have a strong desire to learn Cloud Business Operations

  • Understands business process and relates knowledge to product functionality

  • Works toward proficiency in practice technology. Gains better understanding of business process and relates knowledge to product functionality.

  • Learns to define business requirements for technical solutions or alternatives. Learns to identify and help design customizations, workaround, or enhancements required to meet customer needs.

  • Assists GRC team members with leading project teams through requirements, and design sessions

  • Assists Concerto team members with developing data conversion and testing strategies

Minimum Requirements – Education, Skill & Abilities:

  • Associate’s Degree in Business, IT/MIS, Finance, Accounting or Mathematics

  • Basic conceptual understanding of Cloud Hosting

  • Proficient in Microsoft Office applications

  • Excellent communication and relationship building skills

  • Excellent problem solving and analytical skills

  • Strong time management and organizational skills

  • Valid Driver’s Licence required

Preferred Requirements– Education, Skill & Abilities:

  • Bachelor’s Degree in Business, MIS, Finance, Accounting or Mathematics

Working Environment:

  • Concerto Office/Home Environment in Tampa, Florida

  • Up to 10% travel dependent on practice and geography of project assignment. May include overnight or additional driving time. 100% travel can be expected in smaller defined timeframes.

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities