DXC Technology Governance Risk and Compliance Business Analyst in Tampa, Florida
Summary of Position:
The Governance, Risk and Compliance (GRC) Business Analyst I will provide support for the overall Concerto team by using problem solving skills to develop and implement Concerto solutions for Concerto customers utilizing Concerto Methodology. The Governance, Risk and Compliance group services as a Project Management Office across Concerto proving contract development, contract tracking, operational support of WBS codes, vendor tracking, commissions for Concerto, project approvals and setup, security and quality assurance functions. The GRC Business Analyst will be partnered with a peer for coaching and receive significant training in the use of applicable Concerto Methodology phases, activities and tasks to deliver quality work products for clearly defined projects in one of the following areas – Usage and learning of the ServiceNow System, assistance with Financial projects for Concerto, assistance with technical Security analysis and other needs for the GRC group. The GRC Business Analyst will be expected to participate in team building and to develop team and customer relationships.
The expectation is that the GRC Business Analyst I will acquire the skills and knowledge required to move to the level of Consultant within the first two years of employment with Concerto. The GRC Business Analyst will proactively look for ways to keep all time productive and will use non-customer time for personal training, internal projects and administrative tasks. The GRC Business Analyst may be expected to be a Peer Partner to newly hired team members. The GRC Business Analyst reports to the Senior Director of GRC or a senior team member of the GRC team.
Trains and learns key aspects of the ServiceNow System, specifically contracts, financials and key reporting.
Provides a centralized place to assign WBS codes for new projects
Provides services necessary to hire new Concerto employees including the assignment of WBS codes for them to bill
Assist as necessary with tasks necessary to setup new Vendors for Concerto
Provide an interface between accounting and Concerto in answering questions about vendors, billings, and other items to support business
Assist with expense items and RTA support, as time permits
Delivers quality work products for clearly defined projects in one of the following areas – Concerto Contract analysis and input, Concerto financial information, Security Tasks and Analysis working with the Senior Information Security Engineer.
Coordination with the Concerto Service Delivery Managers to ensure accurate information in the ServiceNow System.
Responds promptly and professionally to customer requests or inquiries seeking guidance from GRC team members as appropriate
Assists with QA of project efforts and documentation to ensure project decisions/deliverables are sound
May assist with training of users on new processes and product
Provides excellent service to internal and external customers. Keeps customers up-to-date on the progress of the service they are receiving and changes that may effect them.
Prioritizes customer issues and addresses most pressing concerns
Utilizes both formal and informal channels to facilitate the progress of work. Interprets and integrates multifaceted information from varied sources on a range of complex issues.
Actively establishes relationships with all levels within the customer organization
Maintains continuous, open, consistent professional communication with customers, peers and management. Openly listens to others and checks understanding.
Continues to acquire and apply new knowledge and learning
Have a strong desire to learn Cloud Business Operations
Understands business process and relates knowledge to product functionality
Works toward proficiency in practice technology. Gains better understanding of business process and relates knowledge to product functionality.
Learns to define business requirements for technical solutions or alternatives. Learns to identify and help design customizations, workaround, or enhancements required to meet customer needs.
Assists GRC team members with leading project teams through requirements, and design sessions
Assists Concerto team members with developing data conversion and testing strategies
Minimum Requirements – Education, Skill & Abilities:
Associate’s Degree in Business, IT/MIS, Finance, Accounting or Mathematics
Basic conceptual understanding of Cloud Hosting
Proficient in Microsoft Office applications
Excellent communication and relationship building skills
Excellent problem solving and analytical skills
Strong time management and organizational skills
Valid Driver’s Licence required
Preferred Requirements– Education, Skill & Abilities:
- Bachelor’s Degree in Business, MIS, Finance, Accounting or Mathematics
Concerto Office/Home Environment in Tampa, Florida
Up to 10% travel dependent on practice and geography of project assignment. May include overnight or additional driving time. 100% travel can be expected in smaller defined timeframes.
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities