DXC Technology Bilingual Call Center Representative 3 – Topeka, KS in Topeka, Kansas
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology.
Job Description: The Call Center job family within DXC Technology contains positions associated with providing excellent Customer Service to those we serve. This position is to support the KanCare Clearinghouse account in Topeka, KS which provides eligibility support services to Kansans.
Communicate via telephone, written correspondence, and/or in person using critical thinking skills to determine needed course of action and resolve inquiries or complaints with appropriate tone and content.
Must be able to de-escalate callers in a professional manner.
Must demonstrate the ability to listen, talk, type and perform research simultaneously using various research channels, both online and hard copy.
Promote good working relations and support a positive work environment while acting as a role model to co-workers.
Must be able to work on a personal computer (PC) in a stationary position.
Must be able to maintain confidentiality.
Regular and predictable attendance is an essential job function.
Must comply with and implement corporate information security policies, standards and guidelines.
Education and Experience :
High School Diploma or equivalent.
Typically, 1-2 years of working experience in related fields.
Bilingual – ability to speak, read and translate in Spanish.
Knowledge and Skills:
Prior Call Center/Customer Service experience.
Ability to follow written policies and procedures.
Ability to access and retrieve information using a PC and basic understanding of Microsoft Office products.
Ability to follow procedural guidelines.
Ability to work on assignments with limited instructions from leadership.
Good written and verbal communication skills, including professional telephone skills.
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities