DXC Technology Insurance Healthcare Call Center Representative in Topeka, Kansas
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology .
Job Description: The Insurance/Healthcare job family contains positions associated with providing consultancy utilizing knowledge and expertise on insurance and healthcare. Develops and implements general insurance and health policies in accordance with state and federal laws. Provides expertise to investigate and adjudicate claim characteristics that do not match policy provisions. Responds to provider appeals and meets with providers to resolve problems/issues. Provides directions for utilization review. Approves any remedial or recoupment actions associated with escalated claims. Advises provider review councils, state officials and works with organized healthcare groups and associations on various medical issues related to insurance and healthcare programs. This position is to support the KanCare Clearinghouse account in Topeka, KS which provides eligibility support services to Kansans.
Communicate via telephone, written correspondence, and/or in person using critical thinking skills to determine needed course of action and resolve inquiries or complaints with appropriate tone and content.
Must be able to de-escalate callers in a professional manner
Must demonstrate the ability to listen, talk, type and perform research simultaneously using various research channels, both online and hard copy.
Promote good working relations and support a positive work environment while acting as a role model to coworkers.
Must be able to work on a personal computer (PC) in a stationary position.
Must be able to maintain confidentiality.
Regular and predictable attendance is an essential job function.
Must comply with and implement corporate information security policies, standards and guidelines.
Education and Experience :
High School Diploma or equivalent; may hold 2 year post-high school Degree; may hold Bachelor’s degree.
Typically, 1-2 years of working experience in related fields.
Knowledge and Skills:
Prior Call Center/Customer Service experience.
Ability to follow written policies and procedures.
Ability to access and retrieve information using a PC and basic understanding of Microsoft Office products.
Ability to follow procedural guidelines.
Ability to work on assignments with limited instructions from leadership.
Good written and verbal communication skills, including professional telephone skills.
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities